Order:
How do I check the status of my order?
How do I check the status of my order?
You should receive an email notification fromsupport@shop-orthopedics.comwith tracking information once your order has shipped. If you registered an account with us (non guest checkout), you may also visit your order history page located here.
Who do I contact with problems about my order?
Who do I contact with problems about my order?
Please email support@shop-orthopedics.com or call 310-694-0562 if you require assistance. Please have your order # handy when contacting us.
What is your return policy and how do I return an item?
What is your return policy and how do I return an item?
Our Return Policy along with return instructions can be found here.
How long before I receive my refund?
How long before I receive my refund?
Our Return Policy contains the details and can be found here.
How do I cancel an order?
How do I cancel an order?
We process orders quickly so please let us know right away. Please email support@shop-orthopedics.com or call 310-694-0562 if you need to cancel your order. Please have your order # handy when contacting us.
Do you offer discounts?
Do you offer discounts?
We run promotions from time to time and highly recommend you sign up for our newsletter on the footer of this page. If you've purchased from us before, check your order confirmation for a coupon code.
Can I use my HSA/FSA card or can you bill my insurance directly?
Can I use my HSA/FSA card or can you bill my insurance directly?
Yes! We do offer HSA/FSA.
How do you use a coupon code?
How do you use a coupon code?
On the checkout page before paying, you'll see an option to "Enter a coupon code" or "Promo Code" depending on which part of the checkout page your on. See images below for further information.
Example 1Example 2
Shipping Questions:
When will my order ship?
When will my order ship?
Most items ship within 1-2 Business Days (subject to availability) but some vendors may take 7+ business days. Product handling times can be found on each product page. We will notify you via email of any backorder delays. Orders received by 10AM PST during regular business days will be processed that same day but still follow the 1-2 business day handling times for shipping. This applies to expedited orders as well.
Do you ship overseas?
Do you ship overseas?
Currently we do not offer this service.
Do you ship to PO boxes or military addresses (APO/FPO)?
Do you ship to PO boxes or military addresses (APO/FPO)?
Currently we do not offer this service as UPS and FedEx do not deliver to these.
Do I have to pay for return shipping?
Do I have to pay for return shipping?
Depending on the return reason and in accordance with our return terms, usually it's the customers responsibility to pay for return shipping unless there's an error on our part.
Do you offer free shipping?
Do you offer free shipping?
Yes we do! Free Shipping is only in the inner-continental 48 states and only applies to ground shipping service.
