Privacy policy
Privacy Policy
MyHoyerLift.com
Effective Date: July 31, 2026
This privacy policy has been compiled to better serve those who are concerned with how their Personally Identifiable Information (PII) is being used online. PII, as used in U.S. privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to understand how we collect, use, protect, or otherwise handle your Personally Identifiable Information in accordance with our website (myhoyerlift.com).
What personal information do we collect?
When ordering or registering on our site, as appropriate, you may be asked to enter your:
- Name
- Email address
- Mailing/shipping address
- Phone number
- Credit card or payment information
- Other details to help you with your experience
When do we collect information?
We collect information from you when you:
- Place an order
- Subscribe to a newsletter or marketing communications
- Fill out a form
- Enter information on our site
- Contact our customer service team
How do we use your information?
We may use the information we collect from you in the following ways:
- To improve our website in order to better serve you
- To allow us to better service you in responding to your customer service requests
- To quickly process your transactions
- To send periodic emails regarding your order or other products and services
- To send shipping and delivery updates (including tracking information, delivery notifications, and related communications)
- To communicate with you about returns, warranty claims, or product support
How do we protect visitor information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit as safe as possible. We use regular malware scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. All sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order, enters, submits, or accesses their information. All transactions are processed through a secure gateway provider and are not stored or processed on our servers.
Do we use cookies?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.
We use cookies to:
- Help remember and process the items in your shopping cart
- Understand and save user preferences for future visits
- Compile aggregate data about site traffic and site interactions so that we can offer better site experiences and tools in the future
We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can turn off all cookies through your browser settings. If you disable cookies, some features may be disabled and certain services may not function properly. However, you can still place orders.
Third-Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners (including Shopify) and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Text Messaging / SMS Communications
When you provide your phone number to MyHoyerLift.com, you may receive text messages related to your inquiry, quote, order, shipping updates, delivery notifications, or customer service requests. Message frequency varies depending on your interaction with our team.
Standard messaging and data rates may apply depending on your mobile carrier.
You may opt out of receiving text messages at any time by replying STOP to any message. After sending STOP, you will receive a confirmation message and will no longer receive SMS messages from us.
MyHoyerLift.com will not share or sell your phone number for third-party marketing purposes.
Shipping & Order Communications
We use your contact information (email and/or phone number) to send important shipping and order-related communications, including but not limited to:
- Order confirmations
- Shipping notifications and tracking updates
- Delivery status messages
- Carrier attempts or delivery issues
- Return and refund updates
These transactional communications are necessary to fulfill your order and are not considered marketing messages.
Google & Advertising
We may use Google Analytics, Google Ads, and related services. Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on their visit to our site and other sites on the Internet.
Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy. You can also manage your Google ad settings or use the Google Analytics Opt-out Browser Add-on.
California Online Privacy Protection Act (CalOPPA)
According to CalOPPA, we agree to the following:
- Users can visit our site anonymously
- A link to this Privacy Policy is available on our website
- Users will be notified of any privacy policy changes on this Privacy Policy page
- Users can change their personal information by emailing us, logging into their account, or contacting customer service
Do Not Track Signals
We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place, to the extent required by applicable law.
Children’s Online Privacy Protection Act (COPPA)
We do not specifically market to children under 13. We do not knowingly collect personal information from children under 13.
Fair Information Practices
In the event of a data breach, we will notify affected users via email within 7 business days.
CAN-SPAM Act
We collect your email address in order to:
- Send information, respond to inquiries, and/or other requests
- Process orders and send information and updates pertaining to orders
- Send additional information related to your product and/or service
- Market to our mailing list (you may unsubscribe at any time)
In accordance with CAN-SPAM, we agree to:
- Not use false or misleading subjects or email addresses
- Identify the message as an advertisement in a reasonable way when applicable
- Include the physical address of our business
- Honor opt-out/unsubscribe requests quickly
- Allow users to unsubscribe using the link at the bottom of each email
Your Rights
Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information. California residents have additional rights under the CCPA, including the right to request access to or deletion of their personal information and to opt out of the “sale” of personal information (we do not sell personal information).
To exercise any of these rights, please contact us using the information below.
Contact Us
If you have any questions regarding this privacy policy, you may contact us using the information below:
(877) 33- Hoyer
(877) 334-6937
