Refund policy
Return Policy – MyHoyerLift.com Effective Date: July 31, 2026
At MyHoyerLift.com, we want you to be satisfied with your purchase. Please review the following policy carefully before ordering.
Returns of Unused Items
If you are not 100% satisfied with your product, we offer a 30-day return with a 10% to 30% restocking fee for most items.
To qualify for a return, the following conditions must be met:
- The item must be in new, unused condition and in the original box and packaging. Indications of use include, but are not limited to: cracks, scratches, dirty tires, pet hair or other household dirt, wear to seats and armrests, damage to charging ports, scratches to the frame, or scratches on remote controls.
- Return shipping costs are the responsibility of the customer.
- Items must be returned within 30 days of delivery.
Defective or Damaged Items
If you receive a product that is defective or damaged upon arrival, you must notify us within 3 days of the delivery date
To initiate a claim:
- Contact us within the applicable time window with your order number.
- Provide clear photos of the damage or defect and a description of the issue.
- Do not discard the original packaging or the product until we have reviewed your claim.
Failure to notify us within the required window may result in denial of the claim.
Manufacturer Warranty
All product defects are covered under the applicable manufacturer’s warranty. After the initial inspection period, claims related to defects must be handled directly through the manufacturer according to their warranty terms.
Special Rule for Slings
Patient lift slings are non-returnable under any circumstances except when they are confirmed defective upon arrival. This restriction is required due to FDA regulations and strict health and hygiene guidelines for medical devices that come into contact with patients.
- Undamaged or non-defective slings cannot be returned or exchanged for any reason (including wrong size, preference, or change of mind).
- Only verified defective slings reported within 3 days of delivery will be considered under the manufacturer’s warranty process.
Special Terms
Upon receipt of your Hoyer Lift, you have 3 days to inspect it for damages or defects. If any damages or defects are found, the chair will be repaired or replaced at no charge.
- Hoyer Lifts are considered Medical Devices by the FDA, and FDA guidelines apply.
- Hoyer Lifts returned due to being refused by the customer or deemed undeliverable by the freight carrier are subject to freight charges both ways and up to a 25% restocking fee.
How to Start a Return or Claim
Please contact our customer service team with your order number and details. We will review your request and provide return authorization and shipping instructions if approved.
By placing an order on MyHoyerLift.com, you acknowledge that you have read, understood, and agree to this Return Policy.
(877) 33- Hoyer
(877) 334-6937
